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Privacy Policy

Last Updated: August 27, 2026 | Effective Date: August 27, 2026

TDEW Solutions is operated by Thomas Wilson. I respect your privacy and am committed to protecting your personal data. This Privacy Policy explains how I collect, use, store, and safeguard information when you use TDEW Solutions services, including Personal Computer & Admin Support, local home visits, remote personal administration support, Business Support Services, Emergency Remote Business Support, Website Care Services, website updates and development, and when you use or contact me through this website (collectively, the "Services").

I process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information Commissioner's Office (ICO) Registration: ZC200484.

1. Information I Collect

I may collect, use, store, and transfer different kinds of personal data about you, categorized as follows:

  • Identity Data: Includes your full name and, where relevant, your trading name or company name, together with any verification information reasonably required for a particular service.
  • Contact Data: Includes your home, service or billing address where relevant, email address, and telephone number.
  • Financial & Transaction Data: Includes bank transfer payment references, invoice numbers, billing records, and details of payments made to or from me.
  • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting, operating system, and basic interaction logs.
  • Service & Usage Data: Includes information about your enquiries, bookings, appointment details, support requests, communications, devices or equipment you ask me to assist with, shared documents or spreadsheets, website-support requirements, and your interaction with my website.

2. How I Collect Your Personal Data

I collect data through direct interactions when you:

  • Request or book Personal Computer & Admin Support, arrange a local home visit or remote support appointment, request a business consultation, submit a business-support or emergency-cover proposal, or purchase Website Care or related services.
  • Provide appointment or service details, submit tasks, forward communications, share files or spreadsheets, provide website or technical information, or contact me by email, telephone, text message, WhatsApp, or another communication method you choose to use.
  • Browse my website or interact with communication systems.

3. How and Why I Use Your Personal Data

I will only use your personal data when the law allows me to. Most commonly, I use your personal data under the following legal bases:

  • Performance of a Contract: To respond to enquiries, process booking or proposal requests, arrange and provide the Services you request, communicate with you about appointments or work, issue relevant service documentation, and manage payments and records connected with the service.
  • Legal Obligation: To comply with financial reporting, tax laws, and fraud prevention mandates.
  • Legitimate Interests: To operate TDEW Solutions securely and efficiently, manage customer communication, maintain service and website security, prevent misuse or fraud, and maintain appropriate service records and quality standards where those interests are not overridden by your rights.

4. Data Sharing and Disclosures

I do not sell, rent, or trade your personal data. I may share only the information reasonably necessary with trusted third-party service providers where this is required to operate my website, communicate with you, manage bookings or business records, provide the Services, or comply with legal obligations:

  • Technology, Hosting & Communication Providers: Providers used for website hosting, email, communications, scheduling, file handling, security, or other systems reasonably required to operate TDEW Solutions and deliver the Services.
  • Law Enforcement & Regulatory Authorities: Where required by valid legal orders, or to cooperate with regulatory bodies such as the ICO (Reg: ZC200484).

5. Data Security

I have put in place appropriate technical and organisational security measures to help prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. I limit access to personal data to myself and, where necessary, trusted service providers who need access for a legitimate purpose and are required to handle that information appropriately.

6. Data Retention

I will only retain your personal data for as long as necessary to fulfill the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account data for completed or cancelled services is generally retained for tax and legal compliance periods before secure purging.

7. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Right of access: You can request copies of your personal data.
  • Right to rectification: You can ask me to correct inaccurate or incomplete information.
  • Right to erasure: You can request the deletion of your data under certain circumstances.
  • Right to restrict processing: You can ask me to suspend the processing of your personal data.
  • Right to data portability: You can request the transfer of your data to another service provider.

To exercise any of these rights, please contact me at tom@tdewsolutions.com.

8. Contact Me

If you have any questions about this Privacy Policy, data protection practices, or wish to exercise your legal rights, please contact:

TDEW Solutions (Attn: Thomas Wilson)
Suite RA01, 195 - 197 Wood Street
London E17 3NU
United Kingdom
Email: tom@tdewsolutions.com
ICO Registration Number: ZC200484